Refund policy

RETURN & REFUND POLICY — GRINWEAR

Last updated: October 30, 2026

1. RETURN PERIOD

At GRINWEAR, we want you to be happy with your purchase.

You may request a return within 15 days of receiving your order.

To be eligible for a return, items must be:
- Unworn and unused.
- Unwashed and undamaged.
- In their original condition, with original tags and packaging where applicable.

Items showing signs of wear, washing, damage caused after delivery, or misuse may not qualify for a voluntary return, except where applicable law provides otherwise.

This return policy does not limit any mandatory consumer rights you may have under the laws applicable to your purchase.

2. HOW TO REQUEST A RETURN

To request a return, email us at:

grinwearr@gmail.com

Please include:
- Your order number.
- The item you wish to return.
- The reason for your return.

Our customer support team will provide instructions on how to proceed.

Please do not send items back before contacting us and receiving return instructions.

3. RETURN SHIPPING COSTS

For returns due to a change of mind, the customer is responsible for the direct return shipping costs, where permitted by applicable law.

If an item arrives defective, damaged, incorrect, or materially different from what was ordered, please contact us. We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at grinwearr@gmail.com with:
- Your order number.
- A description of the issue.
- Clear photographs of the item, if possible.

We will review your request and work with you to arrange an appropriate solution, which may include a replacement, repair, refund, or another remedy required by applicable law.

5. REFUNDS

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Any refund required by law will be processed within the applicable legal timeframe.

6. EXCHANGES

If you need a different size or item, please contact us at grinwearr@gmail.com.

Exchanges are subject to product availability. Where an exchange is not possible, we will explain the available options.

7. INTERNATIONAL RETURNS

Customers ordering from outside the United States may be subject to additional return shipping costs, customs requirements, or other restrictions.

Any international return will be handled in accordance with applicable consumer protection laws. This policy does not exclude mandatory rights available in your country.

8. CONTACT

For all return and refund questions, contact:

GRINWEAR
Email: grinwearr@gmail.com
Website: https://grinwearr.store